Return & Refund Policy

At ZippyShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within [X DAYS] of delivery.

• Be unused, unworn, and in the same condition that you received it.

• Be in its original packaging with all tags, accessories, and documentation included.

• Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

How to Initiate a Return

To request a return, please contact our support team at [EMAIL ADDRESS] with your order number and reason for the return.

Once your request is reviewed and approved, we will provide instructions for returning the item.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you received an item that is damaged, defective, or incorrect, we may offer an exchange subject to product availability.

To request an exchange, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your claim and work to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products

• Gift cards

• Downloadable digital products

• Clearance or final sale items

• Perishable goods (if applicable)

• Personal care items that have been opened or used

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

• For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.

Shipping charges paid during checkout are generally non-refundable unless required by law or due to our error.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: [EMAIL ADDRESS]

We are committed to providing a fair and transparent shopping experience and will do our best to resolve any concerns promptly.